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Tag : IVR

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Explainer Videos: 3-2-1 On-Demand Mobile Information Service

Explainer video for the 3-2-1 Service, which gives resource-poor individuals in developing countries free information to improve their health and well-being.

Ghana: Crowdsourcing Citizen Feedback on Government Service Delivery

A cost-effective IVR survey in Ghana revealed dissatisfaction with government services, and discrepancies from official government indicators.

Teaching “Climate‑Smart Agriculture” with Cell Phones in Tanzania

HNI is preparing to empower Tanzanian farmers with free and actionable information on “Climate‑Smart Agriculture” accessible on simple mobile phones.

Ending Gender-Based Violence in Madagascar: A Call to Action

For the “16 Days of Activism Against Gender-Based Violence Campaign” HNI will highlight 16 gender messages from the 3-2-1 Service

Universal Lessons in Democracy via Cell Phones in Ghana

Politics is not a game of insults, it is about ideas. We must accommodate different opinions and not allow partisan politics to destroy families and relationships. That could well be a commentary on the American general election this year, but it’s not. It is one of 15 new public service messages available in Ghana in six languages. On December 7 Ghanaians will elect a President and Members of Parliament. HNI and Vodafone Ghana Foundation have launched an “elections” topic on“READ MORE”

How HNI became SMS Skeptics

By relying on text-based channels (print, SMS, USSD) purveyors of Behavior Change Communication (BCC) campaigns fall short of effectively reaching their intended audiences.

The Blind Spot of SMS Projects: Constituent Illiteracy

Do literacy levels pose a serious limitation to SMS-based communication campaigns?

Yes, Farmers Do Use Mobile Phones for Market Prices

We interviewed some Malawian farmers to test their experiences accessing market prices by phone on the 3-2-1 Service against some contrarian information published on ICT Works.

Press Release: Cellcard’s 3‑2‑1 Service

Dialing “321” will connect the caller to clear voice prompts in Khmer, allowing the caller to find trusted information on topics including, Weather, Currency Rates, Market Prices, Reproductive Health, and Emergency Numbers.

Press Release: HNI-Pulse.ng Partnership

The 3-2-1 Service will provide Pulse content along with public service information via voice or text, in English, Yoruba, Hausa, Igbo, and Nigerian Pidgin from their basic phones.

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