I could easily believe that this content is about any major American city — today — not Nairobi in 1989.

Survey data gathered by HNI’s Mobile to Mobile Survey call center revealed that nearly one in five Malagasy adults don’t understand what taxes are or why the government collects them. Among the most poor surveyed, more than one third did not know.

A cost-effective IVR survey in Ghana revealed dissatisfaction with government services, and discrepancies from official government indicators.

HNI is preparing to empower Tanzanian farmers with free and actionable information on “Climate‑Smart Agriculture” accessible on simple mobile phones.

For the “16 Days of Activism Against Gender-Based Violence Campaign” HNI will highlight 16 gender messages from the 3-2-1 Service

Politics is not a game of insults, it is about ideas. We must accommodate different opinions and not allow partisan politics to destroy families and relationships. That could well be a commentary on the American general election this year, but it’s not. It is one of 15 new public service messages available in Ghana in six languages. On December 7 Ghanaians will elect a President and Members of Parliament. HNI and Vodafone Ghana Foundation have launched an “elections” topic on“READ MORE”

By relying on text-based channels (print, SMS, USSD) purveyors of Behavior Change Communication (BCC) campaigns fall short of effectively reaching their intended audiences.

Do literacy levels pose a serious limitation to SMS-based communication campaigns?

We interviewed some Malawian farmers to test their experiences accessing market prices by phone on the 3-2-1 Service against some contrarian information published on ICT Works.

Phones that some call “dumb” can actually be quite smart. HNI’s 3-2-1 Service represents a departure from mass-media radio, TV, and billboard campaigns.

Malawians asked for — and will get —an alert service that will contact them by SMS before the weather gets serious.